Due to the nature of our business and the fact venues need to be booked and paid for months in advance Really Haunted have a strict refund policy.
In the unlikely event that Really Haunted has to cancel an event due to adverse weather conditions we will endeavour to inform you as soon as possible. If an event is cancelled on our part, you will firstly be given the opportunity of moving to an alternative event. If this is not possible on your part we will refund your ticket/s.
If you are unable to attend an event for reasons of adverse weather only, you must contact us immediately to inform us of your non-attendance. In these circumstances if the event goes ahead with Really Haunted and the Really Haunted crew are able to attend / run the event then unfortunately this will be classed as a cancellation on your part, whereby no refunds will be given.
In the event of adverse weather conditions, Really Haunted reserve the right to postpone events. The health and safety of our guests and crew is paramount at all times and will be taken into account with regards to any postponement. In this situation we will reschedule the original date, and you will have the option of attending the new date or choosing to attend another Really Haunted event entirely. Refunds will not be given for postponed events.
Occasionally, events may be cancelled or postponed by Really Haunted for reasons beyond our control. Should this happen, Really Haunted will make every effort to make sure you receive a full refund. Refunds will be processed within 30 days from the cancellation. In the unlikely event that we have to reschedule or move an event, refund limitations may be set.
Cancellations on your part from one calendar month (31 days) of an event will result in no refund being given. Cancellations over this period prior to an event date will be refunded 50% of the original ticket purchase price. This is to adequately cover Really Haunted’s costs and location deposit charges.
The option of moving to an alternative event may be offered to you by Really Haunted; this is done solely at our discretion. Should this be accepted by you, you agree to pay any additional cost per ticket if applicable.
Deposit payment options will secure your place on our events. The balance needs to be paid no later than 4 weeks prior to the event. We will send a PayPal payment request to your email address, you can then pay with your PayPal account or a card if you don’t have one. If you would like to pay over the phone give us a call.
Deposits are none refundable, if we don’t receive the remainder of the balance in the time stated Really Haunted has the right to re-sell your tickets.
We are a family run company with a passion for travel, ghosts & customer satisfaction. Really Haunted is a trusted and established company who's goal is to make haunted travel affordable to the many rather than the few.